What Participants Say
Honest Accounts From People Who've Been Through the Programmes
These are reflections from households who took part in Thornmark programmes. We share them as they were written — with the specific details and the occasional ambivalence that comes with real feedback.
← Back to Home6+
Years running
1,200+
Participants
4.7/5
Average feedback score
91%
Would recommend
— participant feedback
What Households Have Said
Zulaikha A.
Petaling Jaya, Selangor
"I attended the one-day workshop after my mother nearly acted on a phone call that, in hindsight, matched exactly what was covered in the session. The reference card is now stuck on our fridge door. It's a small thing but it's there when we need it."
Common Patterns Workshop · April 2025
Rajan M.
Brickfields, Kuala Lumpur
"I'll be honest — I wasn't sure what to expect. A lot of 'financial awareness' content I've seen before is either too basic or quietly trying to sell you something. This wasn't that. The facilitator was measured, the group discussions were useful, and I left with a clearer sense of what BNMLINK actually does."
Family Awareness Cohort · March 2025
Hui Lin
Kepong, Kuala Lumpur
"The four-session programme fit well around work. Evening timing helped. I particularly valued the conversation deck — my husband and I actually used it at home between sessions, which I didn't expect. It made the topic feel less heavy."
Household Safety Conversations · May 2025
Norhaslinda A.
Shah Alam, Selangor
"I enrolled in the 10-week cohort primarily because of my elderly parents. Three months on, what I find most useful is simply knowing what the right first call is. It sounds basic, but before the programme I genuinely wasn't sure whether BNMLINK or PDRM was more relevant in different situations."
Family Awareness Cohort · February 2025
David T.
Damansara, Kuala Lumpur
"The workshop does what it says. One day, clear structure, no nonsense. I'd been putting off doing something like this for a while. Booked through our HR team. Would suggest it to other companies looking for a straightforward half-to-full-day staff session."
Common Patterns Workshop · April 2025
Wong Y.
Cheras, Kuala Lumpur
"Ten weeks is a commitment but the structure helped. I attended a few sessions with my sister, and the peer group element turned out to be unexpectedly valuable — hearing how other people in the same life stage were approaching these conversations was reassuring."
Family Awareness Cohort · January 2025
— participant journeys
Case Studies
Faridah H., Ampang
Family Awareness Cohort — 10 weeks
The Situation
Faridah's 72-year-old father had been responding to repeated phone calls that she suspected were unusual in pattern, though nothing had yet happened. She wanted a more structured way to approach the conversation with him without alarming him.
The Programme
She enrolled in the 10-week cohort, bringing printed materials home after each session. By Week 4, she had worked through the conversation deck with her father — starting with general topics before reaching the more specific pattern awareness content.
What Changed
Her father now knows to say "I'll call you back on the official number" before acting on any unexpected financial request. Faridah notes: "The shift wasn't dramatic. It was one phrase that now gets used. That's enough."
HR Team, KW Group (anonymised)
Common Patterns Workshop — Group Booking
The Situation
A mid-sized Kuala Lumpur company wanted to offer a practical staff welfare session that wasn't a product pitch. Their HR team had been looking for something with no commercial angle that could be delivered in a single day to a mixed group of around 18 staff.
The Programme
A group booking of the Common Patterns Workshop was arranged. The session ran at the company's premises with 18 participants across three departments. Discussion was adapted slightly to reflect the mixed professional background of the group.
What Changed
The HR manager reported that three staff members followed up individually with questions about BNMLINK — which she took as a sign the session had landed. The company has run a second booking since. Reference cards were placed in the staff common area.
Siti L., Rawang
Household Safety Conversations — 4 sessions
The Situation
Siti attended the four-session programme with a neighbour after both of their families had received similar-sounding messages about a time-sensitive financial opportunity. Neither had acted, but both felt uneasy about not knowing what to make of it.
The Programme
The four evenings helped them develop a vocabulary for the category of approach they'd received — without anyone telling them what specifically it was or wasn't. The workbook gave them a place to note their own observations between sessions.
What Changed
"I feel more able to say 'this is worth a pause.' Before I would have felt rude saying it. Now I know that slowing down is the point." Both participants have since introduced the conversation deck to their families independently.
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53 Jalan Tun Sambanthan, 50470 KL
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Sat 9am–1pm
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